Widerrufsrecht

REFUND POLICY

Last updated: August 2026

Thank you for shopping with lyqcn.shop. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original tags, accessories, manuals, and packaging.
Be accompanied by the original receipt or proof of purchase.

Returns that do not meet these conditions may not be accepted.

2. How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Email: fernandezjudith419@gmail.com

Please include:

Your order number
Your full name
The reason for the return
Photos (if the item is damaged, defective, or incorrect)

Return Address:

[INSERT RETURN ADDRESS]

Important: Returns sent without prior authorization will not be accepted.

Once your return request has been approved, we will provide detailed return instructions. Where applicable, a return shipping label may also be provided.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective product
The wrong item
An item with missing parts

Please contact us within a reasonable time after delivery at:

fernandezjudith419@gmail.com

Please include clear photographs of the issue so we can evaluate your claim and provide an appropriate solution, such as a replacement, exchange, or refund.

4. Non-Returnable Items

Certain products cannot be returned, including but not limited to:

Perishable goods (food, flowers, plants, etc.)
Personalized or custom-made products
Personal care or hygiene products
Hazardous materials
Flammable liquids or gases
Gift cards
Clearance, promotional, or final-sale items (unless required by applicable law)

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, color, or model, please:

Request a return for your original order.
Wait until the return has been approved.
Place a new order for the desired item.

This is the quickest way to receive your replacement product.

6. European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving your order without providing any reason.

To qualify:

The product must be unused and in its original condition.
Original packaging, accessories, and tags must be included.
Proof of purchase is required.

This statutory right is provided in addition to our voluntary 30-day return policy.

7. Refund Process

After we receive your returned item, we will inspect it and notify you of the outcome.

If your refund is approved:

The refund will be issued to your original payment method.
Refunds are generally processed within 10 business days after approval.
Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

fernandezjudith419@gmail.com

8. Return Shipping Costs

If the return is due to:

A defective product
Shipping damage
An incorrect item sent by us

We will cover the reasonable return shipping costs.

For returns due to personal preference (such as ordering the wrong item, no longer wanting the product, or ordering by mistake), the customer may be responsible for the return shipping costs unless otherwise required by applicable law.

9. Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, you will need to follow the standard return procedure after receiving the item.

10. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Store: lyqcn.shop